Persona
Built for the person running maintenance day to day
A maintenance coordinator's day is triage, dispatch and follow-up, repeated dozens of times. Meridian automates the routine parts so the coordinator's time goes to the exceptions that actually need judgment.
The problem
Manually triaging every ticket, calling vendors, and chasing photo proof of completion doesn't leave time for the tickets that are actually escalating.
Why it matters
Coordinator time is the scarcest resource in a maintenance operation — every minute spent on routine follow-up is a minute not spent on real problems.
How Meridian helps
- AI triage on every ticket — category, priority, duplicate and warranty checks
- Vendor recommendation and dispatch without manual phone calls
- SLA timers and automatic tenant notifications
- A single queue view across every open ticket and its current stage
FAQ
Can I still manually override AI triage?
Yes — AI triage sets an initial category and priority, and a coordinator can adjust it before or after dispatch.