Pain point
WhatsApp isn't a maintenance system
A maintenance request that lives in a WhatsApp thread has no status, no owner, and no history the next person can pick up. Meridian replaces the thread with a structured ticket that survives staff turnover and phone changes.
The problem
When a maintenance coordinator leaves, their WhatsApp history usually leaves with them — along with every open conversation, photo and status update.
Why it matters
A request that only exists in a chat thread has no SLA, no audit trail, and no way to prove what was promised if a tenant or owner disputes it later.
How Meridian helps
- Structured maintenance tickets with status, SLA timer and photo history that outlives any one staff member
- Tenant and vendor portals replace ad-hoc chat with a system both sides can check themselves
- Every action logged — who did what, when — instead of scrolling back through a chat
FAQ
Can tenants still message informally?
Notifications can flow through in-app, email or WhatsApp channels — the difference is every request also lands as a trackable ticket, not just a message.
What happens to our existing WhatsApp history?
Historical chats aren't migrated automatically, but every new request submitted through the portal is structured and tracked from day one.