Facility Managers
Structured maintenance — not WhatsApp chaos
Replace spreadsheets and group chats with triage queues, SLA timers, vendor assignment and signoff capture. Every ticket audit-logged. Every closeout evidenced.
Facility Managers
Try the PM demo Structured maintenance — not WhatsApp chaos
The hard part of facilities is not the work — it is the coordination. Meridian Manage routes every tenant report into a structured ticket, attaches the right vendor and history, runs the SLA timer and captures signoff at closeout. Then it files the evidence into the building record automatically.
Triage queue not inbox chaos
Every reported issue lands in one structured queue with photos, category, severity and tenant context — not scattered across emails and group chats.
SLA timers by category
Configure response and resolution targets per category. Tickets escalate themselves when timers slip — no manual chasing required.
Vendor handover that sticks
Assigned vendors get the address, contact, scope and any prior history at the property — in their language. No back-and-forth needed.
PPM not just reactive
Schedule preventive maintenance — fire systems, lifts, HVAC — and track completion at the building level. Civil Defence compliance built in.
How it works day-to-day
Structured workflows replace ad hoc coordination — so every issue is triaged, tracked and closed with the evidence trail your team and building owners need.
From report to closeout
Tenant reports → triage → vendor assigned → on-site → tenant signoff → ticket closed. Every step audit-logged automatically.
Chargeability rules
Define what is tenant-chargeable versus landlord-chargeable. Rules apply automatically at closeout — no manual calculation.
PPM calendar
Annual fire inspections, quarterly lift checks, monthly water testing — scheduled, tracked and accountable across all buildings.
Best fit for
- FM teams managing maintenance across multiple buildings
- Companies with established vendor networks and SLA obligations
- Buildings requiring Civil Defence compliance and evidence trails
- Organisations that need SLA accountability and escalation workflows
- Teams replacing WhatsApp coordination with structured dispatch
- Facilities operations needing bilingual vendor communication