Pain point
The vendor who's slipping everywhere, but nobody's noticed
Vendor performance tracked per building or per coordinator hides a pattern that would be obvious if it were rolled up — a vendor missing SLA targets across several buildings, dispatched again because each coordinator only sees their own slice.
The problem
Without a portfolio-wide view, a vendor's declining performance is invisible until it's raised informally, if it's raised at all.
Why it matters
Continuing to dispatch an underperforming vendor because the pattern wasn't visible costs response time and tenant trust across every building they're assigned to.
How Meridian helps
- A single performance score per vendor built from job history, SLA adherence and licence status
- Visible across every building the vendor works in, not siloed per property or coordinator
- Vendor recommendation during triage draws on the same score, so a declining vendor is naturally deprioritised
FAQ
Does the score update automatically as jobs complete?
Yes — job history and SLA adherence feed the score continuously as tickets close, not on a periodic manual review.