Pain point
A maintenance job stalled on an approval nobody's chasing
A job above an owner's approval threshold that's waiting on a phone call or an email reply can sit stalled for days, while the tenant assumes nothing's happening at all.
The problem
Manually tracking which jobs need owner sign-off, and following up when there's no response, competes with every other task a coordinator has that day.
Why it matters
A maintenance delay caused by an unchased approval looks identical to a slow PM company from the tenant's side, even though the bottleneck is entirely administrative.
How Meridian helps
- Approval requests routed to the owner's portal automatically once a job crosses their configured cost threshold
- Job and photo detail included with the request, so approval doesn't require a back-and-forth for more information
- Approval status visible on the ticket, so a coordinator can see exactly what's stalled and why
FAQ
Can I see which jobs are waiting on approval right now?
Every ticket's approval status is visible on the maintenance queue, so stalled jobs are identifiable at a glance rather than requiring a manual check.