Use case
Maintenance requests tenants can submit and track themselves
A tenant maintenance request shouldn't require a phone call, a WhatsApp message to three different numbers, and a follow-up email. Meridian gives tenants a portal to report, photograph and track every request end to end.
The problem
Maintenance coordinators spend most of their day re-asking tenants for details already sent by WhatsApp, then manually assigning vendors and chasing status updates.
Why it matters
Every manual handoff in the maintenance chain adds delay — and a slow maintenance response is one of the top reasons tenants don't renew.
How Meridian helps
- Tenant portal for submitting requests with photos, no app download required
- AI categorisation and priority assignment on submission — emergency issues get flagged instantly
- Duplicate and repeat-issue detection before a second vendor gets dispatched for the same fault
- Status tracking the tenant can see themselves, cutting down status-check calls
Workflow example
- 1Tenant submits a request with photos through the portal
- 2AI triage assigns category, priority, and checks for warranty coverage
- 3Vendor is recommended and scheduled with an SLA timer
- 4Tenant is notified of the scheduled visit automatically
- 5Vendor closes out with after-photos and tenant sign-off
FAQ
Can tenants track request status without calling?
Yes — every stage from reported through scheduled, in-progress and completed is visible in the tenant portal.
How does AI triage know what's an emergency?
Category and keyword signals from the request (e.g. water leak, no power, no AC) route it into the emergency handling path with faster SLA targets.