Use case
Don't pay for a repair that's still under warranty
A newly handed-over unit generates a wave of snagging items, and a portfolio with recent deliveries is full of assets still under manufacturer or developer warranty. Meridian checks both before a vendor and a bill get involved.
The problem
Without a warranty check at triage, it's easy to dispatch and pay a vendor for a repair the developer or manufacturer should have covered.
Why it matters
On buildings still in their handover window, warranty and snagging items can be a large share of total maintenance volume — missing the warranty check means absorbing a cost that shouldn't be the owner's.
How Meridian helps
- Warranty checks run automatically during AI triage, before a vendor is dispatched
- Snagging items on recently handed-over units tracked as their own category, distinct from ordinary maintenance
- Before/after photos and sign-off apply to snagging resolution the same way they do to any maintenance ticket
- Warranty and snagging status visible on the asset's maintenance history for future reference
FAQ
How does Meridian know if something is under warranty?
Warranty coverage is checked against the asset's record during AI triage before a vendor is recommended for dispatch.
Is snagging tracked differently from regular maintenance?
Snagging items are tagged as their own category but run through the same ticket, dispatch and sign-off workflow as any other maintenance request.