Use case
A tenant portal that replaces five different contact points
Without a portal, a tenant's touchpoints with a PM company are scattered across phone calls, WhatsApp, email and whoever picks up. Meridian gives tenants one place for maintenance, documents and renewal status, in their own language.
The problem
Tenants without a self-serve option default to calling or messaging whoever they last spoke to, which spreads the same information request across multiple staff members inconsistently.
Why it matters
A tenant who can self-serve routine information is a tenant who calls less often and is more satisfied when they do need to reach someone — both matter for renewal decisions.
How Meridian helps
- Maintenance request submission with photos, no app download required
- Live status tracking on every open request, so tenants can check themselves
- Tenancy details, documents and renewal dates visible directly in the portal
- Bilingual EN/AR interface with an AI help assistant for common questions
FAQ
Do tenants need to download an app?
The tenant portal runs in the browser, no app download required.
Can tenants see their lease documents?
Yes — documents scoped as tenant-visible, including the lease and Ejari certificate, are available directly in the portal.